Merchspin

Frequently Asked Questions

What types of art files do you accept for our designs ?

Please send all artwork to info@merchspin.com.
All files must be at least 300 dpi. Preferred file types are .PSD, .TIF, .EPS, & .AI. If you are looking for a design for your shirt please check out www.designspin.com. You can get a design within minutes from there!

What and how much are SCREEN CHARGES ?

Each color in a design needs to have a screen that goes with it. We charge a $20 screen charge per color printed. We keep the screens in stock for 3 months, so as long as you place a re-order within that time, you will not be charged again for re-printing that design. After three months, you will only be charged half price if you re-print the same design.

Can I mix and match shirt and ink colors ?

You can mix and match whatever shirt colors you'd like at no additional charge as long as the same ink colors can be printed on all the shirts you order. You must order at least 12 of each color though. If you'd like to change the ink color on the shirts then there will be a $15 color change charge.

Can I mix and match shirt sizes?

Yes, you can get however many of each size you need. You don't have to get even dozens or even numbers. Larger sizes like XXL and up do cost more, so keep that in mind. Youth sizes are available at no additional cost.

Can I get 100 shirts with 2 seperate designs ?

Yes, you will be quoted as if you were getting 50 shirts per design.

What kind of shirts do you use ?

We typically print on high quality 100% cotton or 50/50 t-shirts depending on what you would like. All of the shirts we use are name brand and exceptional quality. Some of the shirts you will request such as American Apparel will be an additional charge. Please call 888.429.0666 for specific prices.

Do prices include shipping ?

We'll give you a shipping estimate when we give you a quote. We ship everything via UPS Ground unless other arrangements are made. Keep in mind that shipping usually ends up being cheaper than local sales tax.

Can you send me my shirts while we're on tour ?

Yes, we know how important it is for your band to have merchandise while on tour, which is why we will do all we can to make sure that they reach you at your requested destination. We can ship to venues, hotels, UPS centers, MailBoxes Etc. or friend's houses.

Do you have a minimum order ?

The minimum shirt order is 24 shirts per design ordered.

What is your average turn around time ?

As a general rule, we say 12-14 business days (not including weekend and holidays). This doesn't include shipping time to your location. Some special orders may take longer. Just let us know your deadlines, and we will accommodate your needs.

Do you do RUSH orders ?

Yes! We can accept rush orders depending on scheduling, but rush fees may apply. Contact us to find out more details.

Can you send me a chart of shirt colors to pick from ?

Sure, just send us an email, and we'll email one right back to you. Keep in mind that colors on web browsers vary and aren't totally accurate. However, they should be close enough to help you determine what color shirts you want.

What are my choices for INK colors ?

We can mix any color to your design specifications. Because of the variation in computer monitors, we can not guarantee color matching from digital files, but we will try our best (and our best is pretty close to perfect!). If you need exact color matching, please request our PMS (Pantone Matching System) color matching. There is an additional charge of $15 per color matched.

I am missing a few shirts/I have received more shirts than I ordered, Why is that ?

Merchspin orders are subject to a 5% under run due to possible burns or other inconsistencies in the print and a possible 5% over run for orders that we may add additional shirts then you requested to make up for any mistakes. If you are providing your own shirts to be printed, please keep this policy in mind.

SPOILAGE: Merchspin will not be responsible for spoilage up to 2% for orders over 144 units or 5% for orders less than 144 units on contracted goods. We HIGHLY RECOMMENDED ordering more garments than needed for each size.

OVER THE ZIPPER PRINTS: Because of the different variables of over the zipper prints, refunds can not be issued for this service. If you are worried about your design having issues, it is best to print on a pullover.

Something is wrong with my order! What do I do ?

Merchspin pays very high attention to detail, and we strive to produce the highest quality product possible for your job, but we do print for thousands of clients and sometimes mistakes occur!

If you receive your order and find that something is incorrect with it, you must notify us within 72 hours of the receipt of your product. Once you contact us we will to everything in our power to remedy the situation!

*Because of the nature of printing over seams and over zippers and pockets on hoodies some inconsistencies may occur in registration and ink coverage. Merchspin will not be responsible for these inconsistencies when printing across seams and on zippered garments. Because of this returns or refunds can not be issued for this service.

RETURN POLICY: If it is determined that you should return any product to Merchspin for inspection or refund, the product must be returned within 2 business weeks of the stated claim.

If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground ship methods from UPS or FedEx, any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver) will not be covered.

If items are returned after this timeframe, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.

Estimate your order now!

Are you ready to place an order?
You can estimate your order now by contacting us either by phone, or through email.

888.429.0666

info@merchspin.com

Call us now for a quote